Konstantin Hilverth

The story.

Konstantin founded AI Labs in Vienna to bring the AI systems built at Artikuno Commerce to companies across Austria and the DACH region. Konstantin Hilverth is Co-Founder of Artikuno Commerce, where he helps Shopify brands turn customer support into a faster, smarter, and more scalable growth system. His work focuses on using AI, automation, and practical workflow design to help e-commerce teams reply faster, reduce repetitive work, and create better customer experiences without constantly adding headcount. At Artikuno, Konstantin works closely with founders to identify where support operations slow down, where revenue is leaking, and where teams are spending time on tasks that systems could handle better. He helps design AI-assisted workflows, automation structures, support processes, and team setups that make customer service feel simpler for both brands and customers. Before founding Artikuno, Konstantin worked across e-commerce, investment, strategy, online marketplaces, retail concepts, and early-stage startups. He supported brands and founders through funding rounds, international expansion, and operational growth. These experiences shaped his belief that fast-growing companies do not scale by making people work harder, but by building systems that work harder for them. He has also advised and collaborated on projects beyond Artikuno, including supporting the launch of Austria’s first online zero-waste supermarket. His approach combines strategic thinking with hands-on problem-solving, always focused on building systems that work in the real world. Konstantin studied Sociology at the University of Oxford, Finance at the University of St Andrews, and Politics, Philosophy, and Economics at Royal Holloway, University of London. This mix of disciplines gives him a broad perspective on how people, markets, technology, and systems connect. Today, his focus is on helping e-commerce brands use AI and automation in a practical way: not as buzzwords, but as tools to save time, recover revenue, improve customer experience, and support sustainable growth.

Track record.

1. Founder

   Present

   AI Labs

   Builds AI agents and automation for companies in Vienna, Austria and the DACH region.

2. Co-Founder

   2021 – Present

   Artikuno Commerce

   Helps Shopify brands automate customer service, sales and operations with AI.

3. Strategic Advisor

   2022 – Present

   Nackad

4. Investor Relations Manager

   2020 – 2021

   Income Marketplace

Studies.

1. MSc Sociology

   2018 – 2019

   University of Oxford

2. MSc Finance

   2017 – 2018

   University of St Andrews

3. BSc Politics, Philosophy and Economics (PPE)

   2013 – 2016

   Royal Holloway, University of London

Projects.